Cancellation Policy

Please give a minimum of one full working day’s notice if you need to cancel an appointment. This allows us to offer the appointment to others in need.

All missed appointments and those cancelled with less than one full working day’s notice will be charged as follows:

  • Missed appointments (failure to attend – not cancelled) – 50% of appointment fee.
  • Short notice cancellation – 25% of appointment fee – which will be waived if we are able to fill the slot.
  • We reserve the right to charge the full appointment fee in situations of persistent non-attendance.


We appreciate that sometimes events develop which make it impossible for our patients to attend booked appointments.  If you find yourself in this situation, please make every effort to contact us – even if it’s only 10 of 15 minutes before your appointment – we often have patients in need, waiting for appointments to become available.

Thank you!