Thank you for booking an osteopathic consultation at The Broad Street Practice. This information sheet is to let you know what to expect when you attend. Please read it carefully.
The practice is in the centre of Stamford on the corner of Broad Street and Star Lane. On-street parking is free but limited to one hour on Broad Street and Star Lane,and two hours on other town centre streets. There are several car parks in the vicinity. Please call or look at our website for further parking information. Please note that Friday is Market Day in Stamford; the town is busy and parking can be more difficult – please allow extra time.
Registration certificates and insurance details of all our practitioners are held on file at reception, please ask if you would like to inspect them.
WHAT TO EXPECT
Coming for treatment for the first time can, for some, be a worrying and stressful experience and we want to reduce this anxiety where possible. If you have any questions, please ask.
The initial appointment with an osteopath is the most important of all. A full case history and examination is undertaken in order that the practitioner can determine whether osteopathic treatment is safe and appropriate. Our aim is to include some treatment at the first visit (if appropriate). Generally the session divides into three sections of roughly equal duration: case history taking, examination and treatment, although this varies from patient to patient according to the complexity of the case. Please do not hesitate to ask your osteopath to explain anything said or done at any time during your appointment.
Your osteopath needs to know about your health, past and present, so you will be asked detailed questions about your current complaint, medical history, general health and any medication you may be taking. Ladies, it is important to let your osteopath know if you are or think you might be in the early stages of pregnancy. Information you provide will be treated confidentially but there may be circumstances in which (with your consent) we will need to share information about your care with your GP or other medical professional.
Your osteopath will need to see the area that is causing problems and other areas which may relate to your condition. You will be asked to undress to your underwear (please ensure it preserves your modesty) and will be offered privacy while you undress and dress. Your privacy will be respected at all times. You are welcome to bring a companion to your treatment sessions. All under 16s must be chaperoned by a parent or guardian. You will be asked to perform simple movements and your osteopath will need to observe and feel the relevant areas in order to understand and assess your condition. Further non-invasive examination may be performed such as blood pressure and reflex testing, assessment of joint mobility and muscle function.
A provisional diagnosis will be made and your osteopath will discuss this with you. In most cases some treatment will be given. If it is felt that you would not benefit from osteopathic treatment, this will be explained and your options discussed.
Treatment may involve a number of different techniques and modalities which your osteopath will explain. These may include massage, joint mobilisation, joint manipulation, acupuncture and ultrasound. Please say if you are unsure, uncomfortable or want further information about what is being done. After the session advice will be given to support the treatment.
It is not unusual to feel more uncomfortable in the short term following treatment. Adverse treatment reactions, when they occur, usually manifest in the first 24-48 hours after treatment and can last for up to a few days. Please contact the practice if you have any concerns.
Please be aware that it may be several sessions before your condition is relieved. Some conditions may not resolve with osteopathic treatment and your osteopath will discuss with you other treatment options and may refer you on appropriately.
BEFORE YOU ATTEND
Please try and eat a light meal in the hour or two before your appointment. It is not advisable to have treatment on a completely empty stomach or immediately after a heavy meal. We are unable to treat patients who are under the influence of alcohol or recreational drugs. Please bring with you details of any prescribed medication or supplements you are taking and the results of any medical investigations, tests, x-rays or scans you have had (if possible). Also bring any orthotics, braces or supports you use.
The practice only has one ground floor treatment room. If you are unable to negotiate stairs and have not already made special arrangements for booking our ground floor room, please contact us immediately.
The practice is generally very busy and due to the nature of our work, osteopaths do not always run on time! Some patients require a little more than their allocated time, some a little less. Please endeavour to arrive in time for your booked appointment and accept our apologies if you are kept waiting.
Fees are settled at the end of each treatment session. We can accept payment for osteopathic treatment by cash, credit/debit card (not American Express, sorry) or a cheque supported by a guarantee card. If you intend to claim you fees from a private medical insurer, please note that payment is still due at the time of your visit. We will supply a receipt so that a claim can be submitted and when requested we will fill in forms – free of charge – to support your claim. We recommend that you contact your insurance company in advance of your appointment to confirm your cover.
LATE CANCELLATIONS & MISSED APPOINTMENTS
We appreciate that sometimes events develop which make it impossible for our patients to attend booked appointments. If you find yourself in this situation, please make every effort to contact us. Where less than 24hrs notice of cancellation is given or an appointment is missed we reserve the right to charge a proportion of the consultation or treatment fee, which may be up to 100%, depending on the circumstances.
At the initial consultation you will be asked to give your consent to be treated in the manner described above. IF AT ANY STAGE DURING THE CONSULTATION OR ANY SUBSEQUENT TREATMENT SESSION YOU WISH TO WITHDRAW YOUR CONSENT TO TREATMENT, IT IS YOUR ABSOLUTE RIGHT AND YOU SIMPLY NEED TO MAKE YOUR WISHES KNOWN.
If you have concerns about your treatment, please contact us as soon as possible. The practice has a formal written complaints procedure, details of which are available on request.
Please don’t worry, you’re in good hands! The practice has been established for nearly 17 years and we have over 10,000 patients on our books. We perform about 125 treatment each week and welcome about 50 new patients every month – most of whom come as a result of personal recommendation.
We look forward to seeing you. If you have any questions before you attend, please get in touch
With warm regards
The Reception Team