Attending the Practice during the C-19 pandemic

 

We are obliged to make stringent efforts to reduce the potential risk of transmission of infection between individuals within the clinic setting. Whilst acknowledging that it is impossible to eliminate risk completely we are implementing policies and systems to try and make the conduct of our business as safe as possible at this time.

We recognise that there will be a great variation in the levels of concern felt by different individuals attending the practice and ask that everyone is patient, tolerant and understanding towards others with regard to this situation.

As a result of these changes, the experience of visiting the practice will be significantly different from that which patients have been used to…..If you have any questions or concerns after reading this document, please get in touch.

Keeping well

Our practitioners and staff will only be in clinic if they are well and if they have not knowingly had contact with any individuals who have or are suspected of having Covid-19 in the previous 14 days.  All staff and practitioners will be required to check their temperature and sign a declaration of health at the start of each working session. If there is any situation where exposure or infection risk has been increased, the practice will take all necessary steps and will contact any patients who may have potentially been affected.

WE WILL NOT SEE OR TREAT PATIENTS WHO ARE UNWELL WITH SYMPTOMS OF COVID-19 OR WHO HAVE HAD CONTACT WITH A SYMPTOMATIC OR POSITIVE INDIVIDUAL IN THE 14 DAYS BEFORE ATTENDING THE PRACTICE.  PLEASE DO NOT COME TO THE PRACTICE AT ALL IN THESE CIRCUMSTANCES.

Recognised symptoms of C-19 include:

      • High Temperature
      • New persistent cough
      • Shortness of breath
      • Sudden onset of intense muscle aches
      • Extreme fatigue
      • Loss or reduction in the senses of taste and smell
      • Nausea, tummy pain, diarrhoea

 

Appointments

If you would like an appointment please book online (from 1st November), telephone (01780 480889) or email (info@thebroadstreetpractice) rather than coming into the practice in person.  If you get the answerphone, please ensure you leave a message.

Patients aged over 70, those who have health issues which put them at increased risk of Covid-19 complications or those living or working with vulnerable or shielding individuals should advise us of the situation and we will make special arrangements to reduce their risk.

Clinic hygiene

The practice will be thoroughly cleaned between each clinic session.

Appointment times will be staggered to reduce congestion in the common areas of the practice and between each appointment practitioners will clean the treatment couch, chairs, equipment and other contact surfaces, and attend to self-hygiene and PPE.

Arriving for your appointment

Please shower/bath before you attend your appointment and wear clean clothes. Please come alone if possible. To minimise the number of people in our waiting areas, please do not arrive early.

Please sanitise your hands in the lobby of each building before entering.

Please report to reception.  Our reception desk has biohazard screens in place to protect our reception staff.  Please respect their space and avoid touching the screen.

Seating is provided outside and if the weather is not inclement we would prefer it if patients waited outdoors.  (If it is raining, our receptionist will direct you to the most appropriate indoor waiting area).

We reserve the right to take and record a patients’ temperature before agreeing to treat – treatments will only proceed if these results/readings are acceptable.

Your treatment

Your practitioner will be wearing appropriate PPE for your appointment to help keep you and them safe.  Please bring an appropriate mask or face covering to wear during your treatment. We can supply – disposable masks (£1), fabric washable masks (£5) – all money goes to The UK Sepsis Trust.

Please allow your practitioner to open and close doors for you and avoid, as far as possible, touching surfaces in the treatment room.  Please keep to a minimum the personal effects you bring with you (bags, coats etc).  A tray will be provided, onto which you can place your keys, phone, jewellery etc during the session. This will be cleaned between appointments.

Your practitioner will endeavour to maintain social distancing, except where closer contact is necessitated by the nature of their work.

If you need to use the toilet facilities while visiting the practice, please be aware that although the rest room will have been cleaned before the start of the clinic day and at intervals through the day, it may pose a contamination risk. If you are concerned, cleaning materials  are provided to enable you to sanitise contact surfaces to your satisfaction before using the facilities. Please ensure that you wash your hands both before and afterwards.

Payment & Rebooking

Please settle your fees either in advance or when you attend your appointment.  Sanitiser is provided  for patient’s use after handling cash or entering PIN number on the card machine.

 

We thank you for your patience and understanding during these challenging times.  These policies will be regularly updated and, in time, relaxed!