General FAQ’s

 

I can’t manage stairs, can I be seen in a ground floor treatment room?

Our building has a waiting room, toilet and one treatment room on the ground floor. Access to all other treatment rooms is either up or down stairs. Please advise us in advance if you are unable to negotiate stairs so that we can arrange an appointment when the ground floor room is available.

The practice is housed in an old building and some of the floors are uneven. If you have mobility problems or other disability please let us know in advance. Our staff are usually able to offer assistance and it is important that you ask for help if you need it. [Top]

What are the practice opening hours?

Normal practice opening hours are detailed below. Opening hours may vary at holiday times. We are closed on Bank Holidays.

MON     8.00am – 5.00pm
TUES     8.00am – 5.00pm
WED     9.00am – 7.00pm
THURS     8.00am – 2.00pm
FRI     8.00am – 5.00pm
SAT     9.00am – 1.00pm

The reception is staffed from 8.30am (9am on Wednesdays & Saturdays). If the phone line is engaged or we are otherwise temporarily unable to take your call, please leave a message on call minder and we will respond at the first opportunity. Out of hours there is a telephone answering machine and an emergency contact number. [Top]

Is treatment suitable for everyone?

The treatments on offer at the practice can generally be adapted to suit all patients. If a patients’ ill-health, age, disability, mental state, level of understanding or behaviour is such that we feel it is unsuitable to continue with treatment, we will stop and fully explain our decision. Patients under the age of 16 must be accompanied by a suitable adult.  We would welcome the opportunity to discuss any concerns of this nature before an appointment is made. [Top]

How soon can I have an appointment?

Subject to practitioner attendance, we are generally able to offer patients appointments within 2-3 working days. We endeavour, even at busy times, to keep some short notice appointments for urgent cases and practitioners are usually able to give advice over the phone. [Top]

How do I pay for treatment?

We are a private practice and as such fees are charged for all treatments. These are usually settled at the end of each session. Payment may be made in cash or by cheque supported by a guarantee card. We are also able to accept credit and debit card payments (not American Express) for product sales and all treatments other than Hypnotherapy.

Payment by a third party (eg. Employer) and/or limited credit can sometimes be arranged by prior agreement. [Top]

Can I claim my fees through Private Health Insurance?

If you plan to recover your fees from a private health insurer, please contact them in advance to check your policy and any referral requirements or restrictions. We do not invoice insurance companies and we will expect you to settle with us directly. We will issue you with a receipt for fees paid and will complete any claim forms without charge. Please see this special note for BUPA customers. [Top]

Can I purchase a gift voucher for a friend/relative?

Gift vouchers can be purchased for any treatment and to any value. We regret that vouchers cannot be redeemed for products or cash. Gift vouchers are valid for 12 months from date of issue. [Top]

I cannot attend my booked appointment. Will I be charged?

We appreciate that sometimes events develop which make it impossible for our patients to attend booked appointments. If you find yourself in this situation, please make every effort to contact us as soon as possible. We are now operating an automatic appointment reminder system via text to your mobile phone. This text will be sent about 48hrs before your appointment. Please make sure we have your mobile number.

Charges apply for appointments which are cancelled with less than 24hrs notice or missed altogether. [Top]